Help & Support
Our customers are very important to us, and we want to make sure you have everything you need. Learn more about our shop's policies and ordering info below. If you can't find what you are looking for or need immediate assistance, please contact us via phone or email and we'll be happy to help!companyPolicyStatus: true
What is your Delivery Area?
Our shop locally serves the following cities and surrounding areas:
Can you deliver to a funeral home?
If you do not see the funeral home you are looking for, please give us a call at (920) 731-3136, we may be able to accommodate special requests.
Do you deliver to local hospitals?
If you do not see the hospital you are looking for, please give us a call at (920) 731-3136, we may be able to accommodate special requests.
Do you deliver to nursing homes?
If you do not see the nursing home you are looking for, please give us a call at (920) 731-3136, we may be able to accommodate special requests.
Do you deliver to retirement communities?
If you do not see the retirement community you are looking for, please give us a call at (920) 731-3136, we may be able to accommodate special requests.
Petal Perks Rewards Program FAQ
- What are the advantages of membership?
- Is there a fee for the membership?
- How do I earn points?
- How do I check my points balance?
- What emails will I be receiving?
- Do I get points for flowers purchased prior to membership?
- Why wasn't my last order reflected in my points balance?
- How do I get my promo code?
- Why haven't I received my promo code?
- Why doesn't my promo code work?
What are the advantages of becoming a member?
As a member, you will be rewarded for every purchase you make. For every $10 you spend, you will receive 1 point. When you reach 10 points , you'll be emailed a $10 off promo code toward your next purchase.
How do I earn points?
You can earn points for orders placed online only. While you are placing an order online, please create an account or login to your existing account to receive your points. For every $10 you spend on products and add-ons you will earn 1 point. The service fees, discounts and taxes do not qualify for points.
- A welcome email to acknowledge your membership.
- Promo code emails which will be sent to you once you reach 10 points.
Why haven't I received my promo code?
It may take up to 10 days to receive the email with your promo code. Please check the bulk or junk mail folder in your email account to see if your code was sent there.
If you need additional assistance, please call (920) 731-3136.
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www.memorialflorists.com, Memorial Florists and Greenhouses, all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of Memorial Florists and Greenhouses. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
MEMORIAL FLORISTS AND GREENHOUSES IS PROVIDING THIS SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS SITE OR ITS CONTENTS. MEMORIAL FLORISTS AND GREENHOUSES DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, FTD INC DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT.
Except as specifically stated on this site, neither Memorial Florists and Greenhouses nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
I tried placing an order, but it didn't go through. What can I do?
How can I pay?
What if my chosen flowers aren't available?
This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.
Information We Collect
If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction. When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.
Our Use and Disclosure of Your Information
When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.
We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.
We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.
We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.
All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.
If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.
Changes to Privacy Statement; Consent
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.
Questions and Comments
We welcome your questions and comments about this Privacy Statement.